An umbrella term for making more efficient use of the human knowledge that exists within an organization. Knowledge management is the 21st century equivalent of information management. It is ...

In this article, I am going to cover the definition of Knowledge Management, why Knowledge Management is important, challenges in Knowledge Management, Knowledge Management use cases, and more. I am ...

Technology and communication are pivotal in formal knowledge management processes. Despite broad definitions, knowledge management essentially means the systems and processes used by companies to ...

Last month we explored how social collaboration platforms could breathe new life into knowledge management, bringing practical knowledge management back into vogue. Now I'd like to back up my argument ...

Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

Artificial Intelligence Will Supercharge Knowledge Management for Lawyers Much like the apocryphal stories of Mark Twain's demise, the reports of KM's death continue to be greatly exaggerated. In this ...

Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support leaders are metrics masters: from electronic status boards to thick ...

An examination of the role of information systems in creating business value in a knowledge economy. In this course, students are expected to learn about and/or use a range of tools and techniques, ...